Terms and Conditions

Last updated: 24 August 2026

The terms "We" / "Us" / "Our" / "Company" individually and collectively refer to M2MONEY ONLINE SERVICE OPC PVT LTD, operating through the M2MONEY platform, including bill payments, mobile/DTH recharges and AEPS (Aadhaar Enabled Payment System) transactions.

This page sets out the Terms and Conditions under which you ("Visitor") may visit and use this website ("Website"). Please read these Terms and Conditions carefully. If you do not agree with any of the terms stated here, we request that you exit this Website.

The Company, its business divisions, subsidiaries, associate companies, and other affiliated entities — whether in India or abroad — reserve the right to revise these Terms and Conditions at any time by updating this page. You are advised to visit this page periodically, as any changes are binding on all users of this Website.

1 Use of Content

All logos, brands, marks, headings, labels, names, signatures, numerals, shapes, or combinations thereof appearing on this Website, except where otherwise stated, are properties either owned by or used under license by the Company and/or its associate entities featured on this Website.

The use of these properties or any other content on this Website, except as expressly permitted under these Terms and Conditions, is strictly prohibited.

You may not sell, modify, reproduce, display, publicly perform, distribute, or otherwise use any material from this Website for any public or commercial purpose without the prior written permission of the respective organization or entity.

2 Acceptable Website Use

A. Security Rules

Visitors are prohibited from violating or attempting to violate the security of the Website, including, without limitation:

  1. Accessing data that is not intended for such user, or logging into a server or account that the user is not authorized to access.
  2. Attempting to probe, scan, or test the vulnerability of a system or network, or attempting to breach security or authentication measures without proper authorization.
  3. Attempting to interfere with service provided to any user, host, or network, including, without limitation, by submitting viruses or "Trojan horses" to the Website, or by overloading, flooding, mail bombing, or crashing the Website.
  4. Sending unsolicited electronic mail, including promotions and/or advertisements for products or services.

Violations of system or network security may result in civil or criminal liability. The Company and/or its associate entities reserve the right to investigate any occurrences suspected to involve such violations, and may involve and cooperate with law enforcement authorities in prosecuting users involved in such violations.

B. General Rules

Visitors may not use the Website to transmit, distribute, store, or destroy any material:

  1. That could constitute or encourage conduct that would be considered a criminal offense or that violates any applicable law or regulation.
  2. That infringes the copyright, trademark, trade secret, or other intellectual property rights of others, or that violates the privacy or publicity rights of any person.
  3. That is libelous, defamatory, pornographic, profane, obscene, threatening, abusive, or hateful.

3 Indemnity

The User agrees to indemnify and hold harmless the Company, its officers, directors, employees, and agents from and against any claims, actions, demands, liabilities, losses, damages, or expenses whatsoever arising from or resulting from:

  • The User's use of the Website or services.
  • Any violation or breach of these Terms and Conditions by the User.
  • Any unauthorized or unlawful use of the Website or services.

For support-related queries, users may contact: Support@m2money.in

4 Liability

The User agrees that neither the Company nor its group companies, directors, officers, employees, or agents shall be liable for any direct, indirect, incidental, special, consequential, or exemplary damages resulting from:

  • The use of, or inability to use, the services.
  • The procurement of substitute goods or services.
  • Any goods, data, information, or services purchased or obtained through the service.
  • Messages received or transactions entered into through or from the service.
  • Unauthorized access to, or alteration of, the User's transmissions or data.
  • Any other matter relating to the Website or services.

This includes, without limitation, damages resulting from loss of profits, loss of use, loss of data, or other intangible losses, even if the Company has been advised of the possibility of such damages.

The Company shall not be liable for any damages arising from the interruption, suspension, or termination of services, regardless of whether such interruption, suspension, or termination was justified, negligent, intentional, inadvertent, or otherwise.

The Company shall not be responsible or liable to the User, or to any other person, for the statements or conduct of any third party using the service. In no event shall the Company's total liability to the User for all damages, losses, or causes of action exceed the amount actually paid by the User to the Company, if any, in relation to the specific cause of action.

5 Disclaimer of Consequential Damages

In no event shall the Company, or any parties, organizations, or entities associated with the Company's corporate brand name or otherwise mentioned on this Website, be liable for any damages whatsoever, including, without limitation:

  • Incidental damages
  • Consequential damages
  • Loss of profits
  • Damage to computer hardware
  • Loss of data or information
  • Business interruption

Such damages arising from the use of, or inability to use, the Website or Website materials shall not be the responsibility of the Company, whether the claim is based on warranty, contract, tort, or any other legal theory, and regardless of whether the Company or associated entities were advised of the possibility of such damages.

6 Wallet Balance, Holds and Other Company Rights

The Company reserves the right to hold, restrict, suspend, or modify the User's wallet balance or wallet limit as permitted under applicable policies and regulations.

The Company may stop, suspend, resume, modify, or discontinue any service at any time, subject to applicable laws and regulations, and reserves the right to change applicable commissions, charges, limits, or other service-related terms from time to time.

Incorrect or Excess Amounts Credited to Wallet

If any amount is credited to the User's wallet by mistake, due to a technical error, system error, processing error, or any other reason, the Company reserves the right to recover or debit the incorrectly credited amount from the User's wallet, subject to applicable laws and regulations.

If sufficient balance is not available in the User's wallet to recover the amount, the User may be required to repay the outstanding amount to the Company through the designated bank account or another payment method communicated by the Company.

Failure to repay a legitimately due amount within the specified 7-day period may result in appropriate recovery action, including legal action where permitted under applicable laws and regulations.

7 Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law principles.

Subject to applicable law, any disputes, claims, or differences arising out of or in connection with these Terms and Conditions, or the use of the Website or services, shall be subject to the exclusive jurisdiction of the courts at Bilaspur, Chhattisgarh, India.

8 Acceptance of Terms

By accessing or using the Website and/or its services, you acknowledge that you have read, understood, and agreed to be bound by these Terms and Conditions.

If you do not agree with these Terms and Conditions, please discontinue use of the Website and its services.

Website: m2money.in

Support Email: Support@m2money.in

Register today with M2money.

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